I recommend checking out the toilets of a restaurant to see if the staff care about cleanliness (and consequently food safety). When you complain and get fobbed off, however, that’s a totally different level. It doesn’t matter what rules you have in place if the culture is just wrong.
What can be more important than catching up with a friend at a cafe? It turns out the answer is “watching the waitress wipe down everything with a cloth”. Now what?